All the comfort, none of the hassle.
Personalized assistance to meet your needs
Some situations call for a more specific level of support. When luggage is plentiful, heavy or bulky, assistance with carrying can make the journey considerably more comfortable. As part of select Hello Passenger storage or delivery services, the Premium option is designed precisely to provide this additional assistance.
When time is of the essence, the Priority option gives you fast-track access linked to your booked service. Also available with select storage or delivery services, it helps reduce waiting times and makes the whole experience faster and more comfortable.
We also offer Pets in Transit, a service dedicated to traveling with animals. It covers their transfer to and between terminals, supervised care during layovers of six hours or more, and assistance with import formalities in France or your destination country. A practical solution for your pet's journey, with particular attention given to their comfort and well-being throughout.
In each case, Hello Passenger provides a concrete, reassuring response tailored to the real demands of traveling through an airport.
Practical Information on our Personalized Assistance Services
To help you find the right level of support, we have compiled the essential details and answers to our most frequently asked questions below.
Premium and Priority options are available as add-ons during the checkout process for our luggage delivery and storage services.
The Premium option must be booked at least 72 hours in advance.
For specific or last-minute requirements, please contact us..
No. Premium and Priority services are only available as supplements to specific Hello Passenger luggage storage or delivery bookings.
Yes. As part of our Pets in Transit service, we provide comprehensive support for your pet’s travel documents. This includes handling French import formalities, meeting the specific requirements of your destination country, and preparing the necessary veterinary protocols for transport.
No. Our pet boarding is not located on airport grounds. Instead, pets are cared for at a professional kennel in the Val-d’Oise countryside, approximately a 25-minute drive via pet taxi. Due to the travel time involved, this service requires a minimum duration of 6 hours.
All pets’ vaccinations must be up to date to be admitted. Vaccination records or pet passports will be verified at the time of booking.
Note: Boarding services are currently available exclusively at Paris-CDG Airport.
For more details, please contact us.
Yes. The Access 24/7 service must be selected at the time you purchase your luggage storage or delivery service.
It consists of three specific windows:
- For Very Early Departures : 05h00 – 07h00
- For Evening Arrivals : 21h00 – 23h00
- For Late Arrivals : 23h00 – 05h00
You can select the appropriate window during the reservation process.
Contact us please contact us.
Tailor-made solutions for every situation
Because every traveler has their own constraints, priorities and expectations, Hello Passenger offers personalized assistance services to address the specific needs that arise in an airport setting.
Available with select luggage storage & delivery options, includes porter assistance.
Skip the queue, reduce waiting times and enjoy faster, more efficient service.
Terminal-to-terminal transfers and professional boarding services for your pets.
24/7 by prior booking for early departures, late arrivals, or other specific needs.
A Tailored Solution for Every Stage of Your Journey
From professional luggage porter services to specialized care for your pets, Hello Passenger supports you with dedicated solutions, ensuring a journey defined by comfort, simplicity, and peace of mind.