updated on: May 11, 2026
These General Terms and Conditions define and govern the relationship between:
- BDM SA (hereinafter «BAGAGES DU MONDE» or the «Company» or the «Provider»), owner and operator of the Bagages du Monde brand and products, Air Transport Animal, HelloPassenger, a public limited company with a capital of 106,120 euros, registered with the RCS of Pontoise under number 439 194 788 and whose registered office is located at 9 rue du Noyer, ZA du Moulin, 95700 Roissy-en-France,
and
- the Customer subscribing to one or more Service(s) sold by BAGAGES DU MONDE in its capacity as Service Provider.
The GTC apply to Services provided by BAGAGES DU MONDE and are set by BAGAGES DU MONDE.
Art. 1 - Definitions
« Live Animals » : refer to pets (including new pets) belonging to the Client.
« Purchase Order » designates the purchase order for the Service(s) ordered by the Customer.
« CGV » refers to these terms and conditions of sale for the Service(s).
« Common Procurement Vocabulary »»" refers to the special terms and conditions for the Service(s) as specified in the Purchase Order.
« Contract » refers collectively to the General Terms and Conditions and the Specific Terms and Conditions, as well as the appendices attached to the Service subscribed by the Client from the Provider.
« Cost Estimate » designates the initial quotation for the Service by the Service Provider on the day the Order is placed by the Client.
« Client »» designates the natural or legal person who subscribes to one or more Services via a Website, by telephone, at the Deposit, or at the Company's registered office.".
« Manual » : refers to the luggage storage services located at Paris-Charles de Gaulle Airport, Terminal 2, TGV-RER Station, Level 3, and the storage of the Client's Goods by the Service Provider.
« Personal Effects » : refer to the Client's (i) effects and other personal belongings (including any professional effects) but excluding any prohibited effects belonging to the Client), (ii) prohibited items in the cabin (« OIC«) of the Customer and (iii) found items (« On the town«) belonging to the Client which is the subject of a Service by the Service Provider.
« Merchandise / Luggage » : designates Live Animals and Personal Effects and any personal or professional merchandise of the Customer.
« Service provider » : designates BAGAGES DU MONDE as the organizer of the Service(s) on behalf of the Client.
« Service »: designates, together or separately, the following service(s) provided by the Provider to the Client: (i) Transport, (ii) Storage, (iii) Services, and (iv) Sale.
« Final Price » : refers to the final price of the Service after adjustment in case of Transport of the volumetric weight of the Goods in accordance with national and international transport standards.
« Service(s) » : together or separately refer to the following service(s): (i) rental of equipment for children (stroller, car seat), (ii) rental of office equipment and services (paper printing, laptop loan, mobile phone loan), (iii) weighing of Goods, (iv) the provision of skip-the-line service called «PRIORITY» and (v) the provision of out-of-hours access to the luggage storage and delivery service called «ACCESS».»
« Site(s) » : refers to the following website(s): (i) bagagesdumonde.com; (ii) hellopassenger.com; (iii) airtransportanimal.com; (iv) mymove-bagagesdumonde.com, which the Service Provider owns.
« Transport »: refers to (i) the carriage of Goods by the Service Provider on behalf of the Client (ii) the off-site registration of Luggage (« FlyingBags«), (iii) the delivery of Merchandise, (iv) the carrying of Luggage to the cloakroom, (v) the management and transport of Live Animals, in accordance with the general terms and conditions of sale for transport and/or logistics services in France (hereinafter referred to as the « TLF Conditions«) and/or in accordance with the General Terms and Conditions of Sale for International Transport and/or Logistics Services (hereinafter referred to as « IATA Conditions« ).
« Sale » : designates the sale by the Service Provider to the Customer of the following products and services related to their Freight or travel: (i) transport products (suitcases, luggage, small travel accessories…), (ii) telephony equipment.
Article 2 – Purpose, Applicability, and Duration of the General Terms and Conditions
2.1 Purpose of the General Terms and Conditions
2.2 Application of the GTCS
In accordance with the General Terms and Conditions, BAGAGES DU MONDE provides the Customer with the Services as subscribed by the Customer in the Order Form on one of the Sites, by telephone or in person at the Storage Facility or the Company's head office.
Consequently, any request for Services made by the Customer concerning a Service provided by BAGAGES DU MONDE is made directly with BAGAGES DU MONDE and under the sole responsibility of BAGAGES DU MONDE, except for the exception referred to in Article 9 of the GTC.
The General Terms and Conditions of Sale shall apply to the Customer, whether the user of a Site is located in France or abroad.
Ordering a Service is reserved for the Client user who has read and expressly accepted, by checking the box provided for this purpose during registration on the Site or at the collection point or at the headquarters, the GTC in their entirety, or by countersigning the Price Estimate or the Purchase Order that will have been given to them, expressly referring to the GTC.
Every Client agrees to comply with the GTC and in particular to pay any amount due, and to accept the conditions and limitations of liability relating to the Service offered by the Service Provider.
Ordering a Service through the Site constitutes full and complete acceptance of the GTC, unless there is a prior written waiver, whether the Service is performed directly by the Company or by a third party to whom the Company has entrusted it.
Subject to the Price Estimate which constitutes the "CPV" and which may deviate from these terms, the General Terms and Conditions (GTC) exclusively govern the relationship between the Company and the Customer, and apply to the Service offered on the Website. The Customer therefore waives the right to invoke any general purchasing conditions or other documents that contradict the GTC, which shall be unenforceable against the Company, even if the Company was aware of them.
Only by accepting the GTC can the Client access the Service. Acceptance of the GTC is complete and forms an indivisible whole, and the Client may not choose to have only a part of the GTC apply or make reservations about the GTC.
The Client shall be financially responsible for the use of the Service, unless it can demonstrate fraudulent use that did not result from any fault or negligence on its part.
The Client also guarantees the truthfulness and accuracy of the information provided by them or any third party using their data on the Site.
In the event of the Client's failure to comply with any of the obligations set forth in these GTC, the Company reserves the right to temporarily or permanently terminate its relationship with the Client (and thus access to the Service), without notice and without the Client being entitled to any refund, credit, or compensation, in accordance with the terms described in Article 6 of the GTC.
A fraudulent use of the Service or one that contravenes the T&Cs may result in the Company's refusal, at any time and without notice, of access to the proposed Service and the suspension of the Service.
By using the Site, the Client agrees to comply with the laws and regulations in force in France and, where applicable, those of their country of residence and those of the country of destination and origin of their Freight in case of Transport.
2.3 Duration of the General Terms and Conditions
The duration of the General Terms and Conditions is a function of the Service ordered by the Client.
The contract mentions the expiration date of the ordered Service.
Art. 3 – Modification of GTC
The Company reserves the right to modify the General Terms and Conditions as well as its prices at any time, notably due to the evolution of the functionalities offered by the Site or the rules and operating costs of the Service.
The modification will take effect immediately upon the posting of the new General Terms and Conditions, new General Terms and Conditions that every Client must have previously consulted and accepted to use the Service.
The Client who wishes to object to the modification of the Terms and Conditions must immediately refrain from using the Site and the Service.
When a modification occurs after the Client has paid a sum of money corresponding to a Service, the modification of the rate does not apply to the transaction in progress.
If this modification involves changes to the procedure for accessing and/or using the Site, the Company will inform each Customer in advance by email to the address provided by them on the Site.
3.1 Availability of General Terms and Conditions
The General Terms and Conditions are made available to the Customer on the Site, at the locker and at the headquarters, where they can be directly consulted.
3.2 Clause Nullity
In the event that one of the clauses of the General Terms and Conditions is found to be unnecessary, void, or unenforceable, the other clauses of the General Terms and Conditions shall remain unchanged and shall continue to apply as if the unnecessary, void, and unenforceable clauses were no longer included therein.
The temporary or permanent non-application of one or more clauses of the General Terms and Conditions by BAGAGES DU MONDE shall not constitute a waiver on its part of the other clauses of the General Terms and Conditions, which shall continue to produce their effects.
Art. 4 – Scope of Service
The Benefit consists of:
4.1 for Transportation
4.1.1 Merchandise Delivery
This document defines the terms and conditions under which the services of the Transport Organizer (hereinafter « Transportation Organizer«), in any capacity whatsoever (agent, freight forwarder, carrier, warehouseman, etc....) for goods of all kinds and origins, for all destinations. Within the meaning of these General Terms and Conditions, the following terms are defined as follows: ‘SHIPMENT» means all goods, packaged (pallets, containers, etc....) or not, effectively made available to the Service Provider, and recorded on the same document for the same shipment. »PARCEL» means an object or a set of objects, regardless of its weight, dimensions, and volume, constituting a single load handed over to the Service Provider (carton, crate, container, bundle, roll, pallet strapped or shrink-wrapped by the client, etc....) packaged by the shipper before pickup, even if the contents are detailed in the delivery document.
4.1.2 Choice of Transportation Provider
The mode of transport, as well as the choice of parties responsible for transport, shall be determined by the Service Provider, unless otherwise expressly requested by the Client.
4.2 for the Instruction
The Service Provider offers the Luggage Storage service bookable on the Website.
The Locker allows the Customer to entrust BAGAGES DU MONDE with the storage and safekeeping of their Luggage at Paris Charles de Gaulle and Paris-Orly airports for a period determined by the Customer at the time of Booking the Service.
Both upon signing the storage contract between the Client and BAUGES DU MONDE and when picking up their Luggage, the Client ensures and commits to strict adherence to Article 7 of these General Terms and Conditions, which concerns, among other things, the list of prohibited items (clause 7.3). The Client is informed that an X-ray inspection, as defined in clause 7.1 of these General Terms and Conditions concerning the security of their Luggage entrusted to Storage, is carried out; even in their absence for security reasons, which the Client expressly declares to accept with full knowledge.
The reservation made by the Client will only be considered firm and definitive when the following steps have been cumulatively and successively completed:
To make a Luggage Storage Service Reservation, the Customer must fill in all fields provided to open a personal account (hereinafter the «Personal Account» of the Customer).
The reservation cannot be validated if the mandatory fields are not filled in. Once the information is provided and validated, the Customer will receive an email confirming that their reservation has been taken into account at the email address they provided.
The email address and mobile phone number provided by the Customer will be used by BAGAGES DU MONDE or its service provider to communicate with them. The Customer must continuously ensure they are functioning correctly.
Unless otherwise informed or notified, the Client's email address is considered valid, and any email sent by BAGAGES DU MONDE to this email address will be considered as having been received by the Client. Likewise, unless otherwise informed or notified, the Client's mobile phone number is considered valid, and any SMS sent by BAGAGES DU MONDE to this mobile number will be considered as having been received by the Client.
The Customer guarantees the truthfulness and accuracy of the information provided when creating his/her Personal Account and/or when identifying him/herself. BAGAGES DU MONDE may not be held responsible for operational problems linked, directly or indirectly, to erroneous information provided by the Customer at the time of booking on his/her Personal Account.
Fraudulent use of the Site or use that would contravene the GTCS may result in BAGAGES DU MONDE refusing access to the Service offered at any time, even if BAGAGES DU MONDE has confirmed the booking, without prejudice to any legal action that BAGAGES DU MONDE may bring before the competent courts.
4.3 for Sale
Le Prestaire is offering a number of travel-related products for sale, such as: suitcases, locks, security straps, luggage tags, neck pillows, earplugs, etc., subject to stock availability.
These products are available for sale at the BAGAGES DU MONDE deposit and headquarters, and remotely via the Website.
4.4 for Services
Le Prestaire offers a number of travel-related services for sale, such as: stroller or car seat rental, printing, pocket WiFi, SIM card, etc., subject to stock availability.
These services are available for rent at the Consigne and remotely via the Site.
Article 5 – Performance of the Service
5.1 For Transportation
5.1.1 Transport Instructions
When the Client definitively confirms the subscription of a Shipment, the Client signs a Purchase Order.
From the date of receipt of all necessary documents for the Transport, the Service Provider shall carry out the Transport by subcontracting it to intermediaries.
The subcontractors chosen by the Service Provider are deemed to have been approved by the client.
The departure and arrival dates possibly communicated by the Provider are given for information purposes only.
The Client is expressly informed that the terms of carriage may be modified by circumstances beyond the Provider's control (such as a change in a flight by an airline, a pandemic, or a regulatory obligation).
Similarly, the Client is expressly informed that due to these changes in the circumstances of the Transport beyond the Service Provider's control, an additional Transport cost may be charged to the Client.
The client is required to provide the necessary and precise instructions to the Service Provider for the execution of the Transport.
The Service Provider is not required to verify the documents (commercial invoices, packing lists, etc.) provided by the Client.
All restrictive instructions for transport (e.g., cash on delivery, etc.) must be in writing from the Client and repeated for each shipment, and expressly accepted by the Service Provider.
In any event, such a mandate is merely ancillary to the main service of Transportation.
5.1.2 Loss or Damage in Transit (Reservations)
In case of loss, damage, or any other harm sustained by the Goods, or in case of delay, it is the responsibility of the consignee or recipient to conduct regular and sufficient verifications, to make the statutory reservations with respect to the carrier, and generally to perform all acts necessary to preserve recourse within the legal forms and deadlines, failing which no recourse may be exercised against the Provider.
5.1.3 Transportation Pricing
The Ordering Client shall solely bear any and all consequences resulting from erroneous, incomplete, inapplicable, or late declarations or documents. In the event that customs operations are carried out on behalf of the Client by the Service Provider, the Ordering Client warrants the customs broker against any financial consequences arising from erroneous instructions, inapplicable documents, etc., which generally lead to the assessment of additional duties and/or taxes, fines, etc., by the relevant administration.
In the event of refusal of the Goods by the recipient, or in the event of the recipient's failure for any reason whatsoever, all initial and additional costs due and incurred by the Service Provider will remain the responsibility of the Client placing the order.
5.1.4 Customer Default
The ordering Client is informed and accepts that after a waiting period, and after the Provider has contacted or attempted to contact the ordering Client, ownership of the Merchandise is automatically transferred to the Provider, even if the Provider is unable to inform the ordering Client, the Provider having a best efforts obligation in this regard.
If it is not possible to contact the sender or the recipient, and/or if either party refuses to bear the additional storage and/or shipping costs incurred due to the contract expiration date being exceeded—a situation attributable to the sender and/or the recipient—the Service Provider may dispose of the goods at its discretion, including selling or destroying them. The grace period at the end of the contract shall be equal to 10% of the initial duration specified in the service contract, provided that it is not less than 15 days or more than two months. The start date of the grace period shall be the day indicated on the contract at midnight Paris time (France).
5.2 For the Instruction
5.2.1 Operation of the Setpoint
Upon arrival at the Luggage Storage, your luggage will be X-rayed and stored in the guarded and secure Luggage Storage., located above the Paris Charles de Gaulle TGV train station.
The identity of the depositor is also verified by the Service Provider.
Any refusal and/or inability to check the luggage and/or the depositor's identity will result in the Service Provider's refusal of the Service.
5.2.2 Package Room Video Surveillance
For safety reasons, customers who present themselves at the Left Luggage facility are filmed inside the Provider's premises. The films are archived and may be consulted in accordance with current regulations.
5.2.3 Hold Time
In cases where the Ordering Client entrusts a Consignment operation to the Provider, or a Consignment and Shipping operation, the Ordering Client will be informed of the contract's validity period.
5.3 For Sale
The sale is made in exchange for payment of the price of the product sold.
The transfer of ownership of the sold product occurs upon payment of its price.
If it is sold remotely via a Website, the Customer has the right of withdrawal referred to in Article 7 of the GTCs.
Delivery of the product sold to the Customer is made directly to the Locker or to the Company's premises.
5.4 For Services
The Service is performed in exchange for payment of the price of the service sold.
If it is sold remotely via a Website, the Customer has the right of withdrawal referred to in Article 7 of the GTCs.
Delivery of the Service sold to the Customer is made directly at the locker exclusively in exchange for the payment of a security deposit.
Article 6 - Cancellation of Service
6.1 Cancellation of Transport
6.1.1 Processing Fees
Transportation is subject to cancellation at any time.
However, once the Transport file has been processed, the Client remains liable for the file opening fees.
The file opening fees referred to in the Purchase Order will be deducted from the final price of the Service but remain non-refundable in the event of cancellation of the Order by the Client.
6.1.2 Other expenses incurred
Any other transportation costs incurred (storage, veterinary fees, AVI boarding fees, quarantine fees... non-exhaustive list) will remain payable by the Client in the event of cancellation of their transport.
6.2 Cancellation of Deposit
The Customer may request the cancellation of the Deposit by email to the following address:
info@bagagesdumonde.com
The applicable cancellation conditions are as follows:
- until September (7) days before the scheduled date of service: full refund minus €15 incl. VAT for administrative processing fees ;
- enter 7 days and 48 hours before the performance: reimbursement of 50 % of the total amount paid; ;
- less 48 hours before the performance: no refund.
The applicable reference time is the time at the place where the service is performed, which is Paris time.
Any cancellation request must be made in writing and will only be considered effective upon receipt by BAGAGES DU MONDE.
These cancellation terms apply subject to the legal provisions relating to the right of withdrawal provided for in Article 7 of the General Terms and Conditions..
6.3 Cancellation of Sale
No sale made can be canceled.
6.4 Service Cancellation
The service cancellation conditions are identical to the deposit cancellation conditions referred to in Article 6.2..
Art. 7 - Client Withdrawal
7.1 Right of withdrawal
The Client, if they are a non-professional individual, has the right to withdraw from the Service, without giving any reason, nor incurring any costs other than those provided for in Articles L.221-23 to L.221-25 of the French Consumer Code, within fourteen (14) days from the Client's receipt of the Service Provider's acknowledgment of receipt of their Service.
At the express request of the Client, the performance of the Service may begin before the end of the withdrawal period. This request is expressed by the Client when they make the booking by signing the CPV and accepting these GCS by ticking a box specifically provided for this purpose. The Service is considered to have commenced performance on the date of collection of the goods entrusted to the Service Provider, as indicated in the booking.
7.2 Exercise of the Right of Withdrawal
To exercise its right of withdrawal, the Customer shall complete the form available on the Website. If the Customer uses this option, the Customer will receive an acknowledgment of receipt of its withdrawal request by email without delay.
The Customer may also send an unambiguous request for withdrawal by email to the following address: BAGAGES DU MONDE: 9 rue du Noyer, ZA du Moulin, 95700 Roissy-en-France:
«Madam, Sir,
On [________], I placed an order with you by (phone, mail, internet) for the following Services: [________] under file reference [________].
In accordance with Article L. 221-18 of the Consumer Code, I am informing you that I wish to exercise my right of withdrawal regarding this order.
(If you have paid a deposit or the full amount of the order) Please refund me the sum of [________] euros that I paid you by (credit card, etc.).
Thank you for your consideration, and please accept, Madam, Sir, the expression of my distinguished greetings.
(Signature)»
In accordance with Article L.221-19 of the Consumer Code and Council Regulation (EEC) No 1182/71 of 3 June 1971 determining the rules applicable to time limits, dates and terms:
The day the contract is concluded is not counted in the withdrawal period mentioned in Article 5.1 of the General Terms and Conditions. ;
The time period begins at the start of the first hour of the first day and ends at the expiration of the last hour of the last day of the period; and
if this deadline expires on a Saturday, Sunday, or a public holiday, it is extended to the next working day.
The right of withdrawal cannot be exercised after the expiry of fourteen (14) days following the confirmation of the Reservation.
Similarly, in accordance with Article L.221-28(1) of the French Consumer Code, the Customer may not exercise the right of withdrawal if the Service has been fully performed before the end of the 14-day period, which the Customer expressly acknowledges. The Service is considered to be fully performed at the end of the period indicated in the reservation or, if applicable, on the date of its actual delivery if the Customer chooses to collect their Merchandise before the end of the period indicated in the reservation without having previously exercised their right of withdrawal under the conditions set out in the «Right of Withdrawal» article.»
However, the Client who requests the performance of the Service before the expiry of the withdrawal period referred to in this article of the General Terms and Conditions may exercise their right of withdrawal, in which case the Service Provider is entitled to claim payment of an amount corresponding to the Service provided up to the communication of their decision to withdraw, provided that the Service Provider has obtained during the withdrawal period an express request from the Client for the performance of the said Service.
In accordance with Article L.221-22 of the Consumer Code, the burden of proof for exercising the right of withdrawal under the conditions provided for in Article L. 221-21 lies with the Customer.
7.3 Refund for the Service
In accordance with Article L.221-24 of the Consumer Code, when the right of withdrawal is exercised, the Service Provider shall reimburse the Customer for all sums paid, without undue delay and at the latest within fourteen (14) days from the date on which the Service Provider is informed of the Customer's decision to withdraw.
The Provider will exclusively issue reimbursement using the same payment method that the Customer used for the initial transaction.
Art. 8 – Customer Obligation
8.1 Mandatory Documents to Provide Before Any Service
The CPVs mention the mandatory documents according to the Service rendered.
All documents related to the Services, whatever they may be, must be provided by the Client exclusively in PDF format.
8.2 Specific Documents to Provide Based on the Service
Depending on the Service, the package, and the destination chosen and subscribed to in the Purchase Order, the Service Provider will request any useful additional documents from the Client.
8.3 Reserves
8.3.1 For Transport
Upon delivery of the Goods.
8.3.2 For the Instruction
Immediately upon return of the deposit.
8.3.3 For Sale
Not applicable
8.3.4 For Service
Not applicable
8.4 Compliance with Safety Regulations
8.4.1 General
The Goods must be handed over to the Service Provider by the Customer, conditioned, packaged, marked, and labeled in such a way that they can withstand the entrusted operations and be delivered to the recipient in accordance with the instructions given to the Service Provider and under normal conditions.
The Service Provider shall not be held liable for any consequences resulting from the absence, insufficiency, or defectiveness of the packaging, boxing, marking, and/or labeling, or from a lack of sufficient information on the nature and characteristics of the Goods.
8.4.2 Security
8.4.2.1 For Transport
By entrusting their Merchandise to the Service Provider, the Client accepts, upon its submission, and regardless of the type of transport requested, to comply with all regulations relating to safety and security, where applicable. The Client must present a valid photo identification document upon dropping off or picking up their Merchandise. The Client accepts without reservation that their Merchandise may be inspected during a security check using X-rays. If the X-ray image cannot be read, the Client agrees that a verification may be carried out by opening and visually inspecting the Merchandise in question, even in their absence or by searching it with the Client's consent. This operation will be systematically performed in the presence of a witness by qualified and authorized agents.
The Customer is informed and agrees that their Merchandise will be sealed according to the type of Service ordered. Bags and suitcases presented must be able to support numbered seals. The Service Provider may refuse to take charge of the Merchandise if it is impossible to guarantee its integrity after the usual inspection.
The single-use sealant application must be performed in the presence of the Client.
The Goods must be delivered conditioned, packaged, marked, and labeled so that they can withstand the handling and storage operations entrusted to them and be delivered to the recipient in accordance with the instructions given to the Service Provider and under normal conditions.
The Service Provider shall not be held liable for any consequences resulting from the absence, insufficiency, or defectiveness of the packaging, boxing, marking, and/or labeling, or from a lack of sufficient information on the nature and characteristics of the Goods.
It is the Client's responsibility, in particular, to ensure that the straps, handles, and generally the packaging/suitcase for their Goods are capable of withstanding handling, particularly in relation to accepted weight limits.
Regarding fragile items, and particularly bottles and breakable objects, it is the Client's responsibility to ensure they are sufficiently packed and protected.
8.4.2.2 For the Instruction
By entrusting its Merchandise to the Service Provider on consignment, the Client accepts, upon delivery of its Merchandise, to abide by the same rules set forth in Article 8.4.2.1 of the GTC.
8.4.3 Security
IMPORTANT INFORMATION N°1 :
«PASSENGER NOTICE – ENSURE YOUR OWN SAFETY
By accepting the terms and conditions, I acknowledge that:
The goods belong to me, I prepared them myself, so I am fully aware of their contents.
No one has entrusted me with anything to transport.
No one has tampered with the Goods without my knowledge, nor have they been left unattended such that their integrity remains unimpaired.
The Goods do not contain any prohibited or dangerous articles forbidden for transport. (See Article 8.4.4 «Goods – List of Prohibited Articles» below).
If my luggage contains mobile phones or other electronic devices, they are turned off.»
IMPORTANT INFORMATION #2:
The goods are secured to ensure they do not contain dangerous items, a list of which can be found in Article 8.4.3 «IMPORTANT INFORMATION No. 3» below of the General Terms and Conditions.
The Client's civil and/or criminal liability may be incurred if such items are included in the Luggage.
In accordance with airport security procedures, if a prohibited item is discovered in a piece of luggage, that luggage may be destroyed, regardless of any legal proceedings that authorities might initiate against the Customer, whether they are present or not.
These operations may be recorded by a video surveillance system. In any case, BAGAGES DU MONDE shall not be held responsible, in any capacity whatsoever, for damage caused to the Goods and their contents as a result of an opening and/or destruction required by the authorities.
IMPORTANT INFORMATION #3:
Under no circumstances may the following items be stored in Goods supported by WORLD LUGGAGE:
identity documents, currencies, banknotes, financial or securities, bonds or commercial paper, gift certificates, phone cards or equivalents, and generally any other paper document or medium that allows for a fungible payment and/or subject to the legality of cash transport;
Precious metals, jewelry, precious stones and pearls, watches, works of art and antiques, and any other valuable items;
Animals and living or dead organisms, plants, goods under temperature control or perishable foodstuffs, as well as any product subject to excise duty while subject to suspension of duties; ;
all goods subject to national and international regulations on dangerous goods, such as, but not limited to, ammunition, firecrackers, flares, fireworks, distress signals, gas refills, explosives, gases, flammable, radioactive, toxic, infectious, or corrosive materials, as well as all items which, by their nature or packaging, may present a danger to the driving or handling personnel of BDM, the environment, the safety of transport vehicles, or damage other transported goods, vehicles, or third parties;
firearms, weapons of war or for collection, loaded or unloaded, narcotics, psychotropic substances;
publications or audiovisual media prohibited by any law or regulation applicable in France.
8.4.4 Goods – List of Prohibited Items.
Except as otherwise provided, Customers are not permitted to transport or store the following items in their Goods:
– explosive or incendiary substances and devices
- explosive or incendiary substances and devices likely to be used to cause serious injury or to threaten the safety of an aircraft, including :
- ammunition,
primers,
detonators and detonating cords,
- mines, grenades, and other military explosives,
- fireworks and other pyrotechnic articles,
– bombs and smoke grenades,
dynamite, gunpowder, and plastic explosive.
Art. 9 – Service Provider's Obligation
9.1 Service Quotation
For the purpose of performing the Service, the Service Provider will submit one or more quotes to the Client based on the information provided by the Client (the « Cost Estimate« ).
The Client's attention is hereby drawn to the fact that the price resulting from the Price Estimate is likely to differ from the Final Price of the Service to account for the actual adjustment of the Goods' weight and any changes due to fluctuations on the day of transport in: (i) exchange rates, (ii) road, sea, and air transport rates, (iii) oil taxes, (iv) administrative contingencies (regulatory changes and processing times...), technical contingencies (breakdowns...), (v) weather contingencies (volcanic eruption...), (vi) geopolitical contingencies (war, strike, traffic disruptions...), and (vii) Client errors or omissions.
9.2 Perform the Service
The Service Provider performs the Service in accordance with the Commercial Terms and subject to the limitations of liability referred to in Article 9.5 of the General Terms and Conditions.
9.3 Service Assurance
For optimal protection of the Service rendered, the Provider invites the Client to subscribe to insurance based on the declared value of the Goods.
9.4 Service Provider Responsibility
The service provider's liability is strictly limited to that incurred by its subcontractors (carriers, agents, companies, and their substitutes) within the scope of the operation entrusted to it.
In the event that the Service Provider's own liability is incurred for any reason whatsoever and under any circumstances, it is strictly limited to:
- for damage to the Goods resulting from loss and damage, and for all consequences that may result therefrom, to the limitations of liability of the Freight Forwarder.
- For all other damages, both direct and indirect (including those caused by delayed delivery), the Service Provider's liability shall not exceed a maximum of 20 euros per kilogram per shipment, up to a maximum of the Service Fee and €500 per item of luggage entrusted to Storage, excluding rights, taxes, and miscellaneous charges, in the event that the liability of the substitute (carrier, handler, freight forwarder, agent, customs representative, warehouse keeper, or any other service provider for whom it owes a guarantee) cannot be engaged.
All initial quotations, spot price offers, and general tariffs are established and/or published taking into account the limitations of liability stated above.
When the value of the Goods, subject of the contract, exceeds the above liability limits, the Client, the principal, may:
- soit supporter, in case of loss or damage, the difference between the Service Provider's liability limits and the value of the Goods,
- to subscribe to a declaration of value which, established by them and accepted by the Service Provider, will raise the limitations of liability for loss or damage to the amount of the said declaration of value and will result in the collection of a price supplement
- so that the Service Provider is instructed to take out insurance on its behalf, specifying the risks and values to be insured, with these instructions to be renewed for each shipment.
9.5 Limitation of Liability
BAGAGES DU MONDE implements all necessary measures to ensure the provision of Services under optimal conditions.
BAGAGES DU MONDE shall not in any event be held liable for any non-performance or improper performance of all or part of the Services provided for in the contract, which may be attributed to the Client when they abandon their Merchandise, in particular, or to the unforeseeable and insurmountable act of a Third Party unrelated to the contract, or to a force majeure event.
More generally, if BAGAGES DU MONDE were held liable, BAGAGES DU MONDE could in no event agree to pay any compensation for indirect damages; regarding direct damages, and subject to the following paragraph, no compensation will be paid if the existence and amount of such damage are not established.
For all other damages, including damage to the Merchandise caused by BAGAGES DU MONDE, duly noted, the compensation due by BAGAGES DU MONDE is strictly limited to that of the service that caused the damage, which is the subject of the contract. This compensation may not exceed that which is due in the event of loss or damage to the Merchandise.
9.6 Disclaimer
General
The Provider is discharged from all responsibility in case of:
- timeout of the reserve
- Delivery delay
- Third-party liability
- delay or cancellation of flight or other situations beyond the Service Provider's control (coup d'état, customs formalities, requisition by a public authority, pandemic...)
- Defect in packaging, sealing, or packaging of luggage by the Customer
- Fragility of baggage or its contents due to packaging
- Presence of prohibited, fragile, valuable, or undeclared items in the Luggage
- inaccurate or incomplete declaration by the client
- delay, absence, or change of instruction attributable to the Client
9.6.2 Force Majeure
BAGAGES DU MONDE shall not be liable for partial or total non-performance of its obligations under the Service ordered, if such non-performance is caused by an event of force majeure, including in particular, partial or total disruption or strike, especially of postal services and means of transport and/or communications, flood, fire, and generally in case of an event beyond its control.
BAGAGES DU MONDE and the Client agree to consult as soon as possible to jointly determine the terms of execution of the Service ordered during the force majeure event.
Beyond one (1) month of interruption due to force majeure, BAGAGES DU MONDE may not honor the ordered Service and must refund the Customer, if applicable, within thirty (30) days without any compensation being due for this reason.
Art. 10 – Price of Service
10.1 Price
The prices, information, or notes appearing on the Site are those in effect at the time the Order Form is confirmed.
BAGAGES DU MONDE reserves the right to modify its prices at any time, while guaranteeing the Customer the application of the price in effect on the date of the Purchase Order.
Prices are shown in euros, all taxes included (TTC). They are applicable upon validation of the order by the Customer. Prices are subject to the VAT in effect in France. Any change in the legal rate of this VAT will be reflected in the price of the Services presented on the Site on the date stipulated in the relevant GCS.
The rate excludes all additional charges not expressly mentioned as included in the advance payment order confirmation.
10.2 Pay the Final Price for the Service
The performance of the Service requires prior payment by the Client of at least the amount of the Price Estimate.
10.3 Determination of the Final Price Relative to the Cost Estimate
The Final Price is calculated based on the definitive information provided by the Ordering Client and confirmed by the Provider, taking into account in particular the Services to be performed, the information provided by the Client, the nature and weight, and the volume of the Goods to be transported in accordance with national and international transport standards.
Upon ordering the Service, the Price Estimate is based on the exchange rate at the time it is given.
They also depend on the conditions and rates of subcontractors, as well as on applicable laws, regulations, and international conventions, as well as on transport conditions beyond the Provider's control (storm, flight delay, etc.).,
If one or more of these basic elements, determining the Price Estimate, were modified after its submission, including by the Service Provider's substitutes, in a way binding on the latter, and upon proof provided by the Service Provider to the Client, the prices given in the Price Estimate would be modified under the same conditions; the same would apply in the event of any unforeseen event leading, in particular, to a modification of the planned transport routes.
In any event, the Final Price does not include duties, taxes, fees, and levies owed under any regulation, particularly fiscal or customs regulations (such as import duties, stamp duties, etc.).
10.4 Additional costs
The Client agrees to pay the Provider any unforeseen additional costs required for the Service (for example, customs duties and taxes, handling, visas, quarantine, storage, etc.).
10.5 Price in case of cancellation
10.5.1 In the Event of Transport
See article 6.1 of these GTC.
10.5.2 In case of Instruction
See article 6.2 of these GTC.
10.5.3 In Case of Service
See article 6.3 of these GTC.
10.5.4 In Case of Sale
See article 6.4 of these GTC.
10.4 Payment Terms
Payments are due in cash upon receipt of invoice, prior to service, without discount, at the place of issue. Payment by check is not accepted. When payment terms have exceptionally been granted, any partial payment will first be applied to the non-privileged portion of the debts. Failure to pay a single installment will result in the immediate maturity of the balance, even in the case of accepted drafts, without further notice. Penalties will be applied if sums due are paid after the payment date indicated on the invoice. These penalties will be equal to the amount resulting from the application of the rate referred to in Article 10.6 of the General Terms and Conditions.
10.5 Regulations
10.5.1 Transportation Regulations
The Final Price is settled by the Client minus the Estimated Fee, if applicable.
10.5.2 Deposit, Sale, and Service Regulations
Instructions, Sales, and Services on the Site are payable upon order by bank card or any other digital payment method, via a secure transaction based on SSL security technology. The list of authorized bank cards is indicated on the Site and may be changed regularly.
Payment for deposits, sales, and services is also possible in cash at the deposit office (excluding checks).
Payments are collected upon receipt and validation of the order by the Customer.
In case of refusal of payment authorization by credit card from officially accredited organizations or in case of non-payment, the order will be canceled.
The invoice corresponding to the order will be dated the date of the order and will be sent to the Customer by BAGAGES DU MONDE on the day the Service is performed.
All unforeseen bank charges, whatever they may be, charged to BAGAGES DU MONDE following payment, shall be borne by the Client.
BAGAGES DU MONDE reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding payment for a previous order or who presents any risk.
10.6 Late Interest
Any delay in the payment of the Price shall automatically result, the day after the due date shown on the invoice, in the accrual of late payment interest equivalent to the interest rate applied by the European Central Bank (ECB) to its most recent refinancing transaction plus ten percentage points, determined in accordance with the terms set forth in Article L.441-6, paragraph 12 of the Commercial Code, as well as a lump sum indemnity for recovery costs amounting to €40 as per Article D.441-5 of the Commercial Code, without prejudice to the possible compensation, under common law, of any other damage resulting directly from such delay.
Art. 11 – Assurance
11.1 Transport Insurance
11.1.1 Basic Assurance
All transport includes the application of basic insurance, under which only ordinary risks will be covered in accordance with the provisions of Article 9.4 of the General Terms and Conditions.
11.1.2 Additional assurance HELVETIA offered by the Provider
All transport can be subject to a request for supplementary insurance from the insurer HELVETIA.
No insurance is taken out by BAGAGES DU MONDE without written order from the Client before the commencement of the Service and the risks associated therewith.
If such an order is given, the Service Provider, acting on behalf of the Client, shall contract insurance with a company of recognized solvency at the time of coverage. Acting as an agent, the Service Provider cannot in any way be considered the insurer. The terms and conditions of the HELVETIA insurer's policy are deemed to be known and accepted by the shippers and consignees, who shall bear the cost thereof. In particular, the Client may only claim reimbursement of its Freight upon presentation of invoices, it being understood that should the insurers apply a depreciation, this depreciation shall not be compensated by the Service Provider.
11.2 Deposit Insurance
11.2.1 The Service Provider shall not subscribe to any specific insurance on behalf of the Client.
11.2.2 The Client may nevertheless request supplementary insurance from the insurer GLOBAL AEROSPACE or a declaration of value before the start of the Consignment, subject to prior acceptance by the Service Provider and payment of the applicable surcharge..
The request must be submitted at least 24 hours before the start of the storage:
info@bagagesdumonde.com
The Customer shall specify the nature and value of the goods and provide all necessary supporting documents, in particular the corresponding itemized invoices.
11.3 Insurance Exclusion
11.3.1 For Transport
The merchandise container is not insured.
The cost of transportation is not covered.
The cost of live animal quarantine is not covered.
11.3.2 For the instruction
As a general rule, content placed on Consigne is not guaranteed but may become so as indicated in Article 11.2.2.
By way of exception, the consigned content becomes assured from the moment the consigned merchandise is transported.
Art. 12 - Miscellaneous Provisions
12.1 Conventional pledge right
Regardless of the capacity in which the Provider acts, the client expressly grants the Provider a conventional right of pledge, including a general and permanent right of retention and preference over all goods, securities, and documents in the Provider's possession. This is granted as security for all claims (invoices, interest, incurred expenses, etc.) that the Provider holds against the client, even those prior to or unrelated to the operations concerning the said goods, securities, and documents.
12.2 Annual Prescription
In case of Transport, the one (1) year prescription period of Article L133-6 of the Commercial Code applies.
12.3 Destruction of Unclaimed and/or Unpaid Goods
12.3.1 Waiting Period
Failure by the Customer to pick up the Merchandise upon expiry of the General Terms and Conditions will result in the Merchandise being placed in storage for a grace period during which BAGAGES DU MONDE will contact or attempt to contact the Customer using the telephone number provided in their order. BAGAGES DU MONDE uses its best efforts in this regard.
As such, BAGAGES DU MONDE will also contact or attempt to contact the shipper or the recipient of the Goods, if different from the Customer.
The Customer shall bear any additional deposit, storage, and/or shipping costs incurred due to the expiration of the General Terms and Conditions, the waiting period, and the return of the Merchandise.
The grace period shall be equal to 10% of the initial term of the General Terms and Conditions, provided that it is not less than fifteen (15) days or more than two (2) months.
The start date of the waiting period will be the day following the stated expiration date of the duration of the GTC.
12.3.2 Abandoned Goods
The Customer is informed and accepts that after the waiting period referred to in Article 12.3.1 of the General Terms and Conditions, following the expiration of the duration of the General Terms and Conditions, should the Customer, their sender, or their recipient not come to retrieve the Merchandise, after BAGAGES DU MONDE has made unsuccessful attempts to contact them, ownership of the abandoned Merchandise will automatically transfer to BAGAGES DU MONDE, who may dispose of it freely, including selling or destroying it.
Yes, if the Customer, the sender, and the recipient of the Goods are unreachable and/or refuse to bear the additional storage and/or shipping costs incurred by the abandoned Goods, BAGAGES DU MONDE may dispose of them freely, including selling or destroying them.
12.4 Governing Law – Jurisdiction Clause
In case of dispute or litigation, only a court within the jurisdiction of the Service Provider's headquarters shall have competence, even in cases of multiple defendants or third-party claims.
The contract is deemed to be concluded in French, even if the documents and exchanges with the Client are drafted in another language.
The contract is exclusively governed by French law.
12.5 Mediator
In accordance with Article R. 616-1 of the Consumer Code, the Customer is informed of the option available to them under Article L.616-1 of the Consumer Code, in case of a dispute resulting from their Reservation, to use the mediation service of MEDICYS, to which BAGAGES DU MONDE is attached:
Pursuant to Article L. 612-1 of the Consumer Code, within one year of its written complaint, the consumer, subject to Article L. 152-2 of the Consumer Code, may initiate a request for amicable resolution through mediation, with
SAS Mediation Solution
222 Shepherd's Road 01800 Saint Jean de Niost
site: https://www.sasmediationsolution-conso.fr,
email : contact@sasmediationsolution-conso.fr
The Client is informed that the mediator can only be contacted after having first attempted to resolve the dispute directly with BAGAGES DU MONDE through a written complaint.
12.6 Proof Agreement
The computerized records, kept in the computer systems of BAGAGES DU MONDE and its partners under reasonable security conditions, will be considered proof of the communications, orders and payments made between the parties.
12.7 Personal Data
The Client is informed that BAGAGES DU MONDE implements personal data processing to enable it to manage, invoice, track its clients' cases, and for prospecting.
This data is necessary for the proper management of Customers and is intended for the authorized services of BAGAGES DU MONDE.
In accordance with the Data Protection Act, individuals have the right to access their personal data, rectify it, inquire about it, object to its processing for legitimate reasons, and object to its use for canvassing. This can be done by contacting info@bagagesdumonde.com or by postal mail to Bagages du Monde, 9 rue du Noyer, ZA du Moulin, 95700 Roissy-en-France, along with a signed copy of an identification document.
12.8 Intellectual Property
The Sites, brands, and Services presented therein are protected by intellectual property rights and/or other rights that BAGAGES DU MONDE owns or is authorized to use. No provision of the GTC may be interpreted as transferring any intellectual property rights to the Customer.
The Client may not store (outside of a login session, if applicable), reproduce, display, modify, transmit, publish, adapt on any medium whatsoever, by any means whatsoever, or exploit in any way whatsoever, elements of the Site, trademarks, or Services without the prior written authorization of BAGAGES DU MONDE.
All Customers must respect all notices relating to intellectual property rights appearing on the Sites and must not alter, remove, modify, or otherwise infringe upon them.
Reproduction, imitation, or placement, in whole or in part, of trademarks, drawings, and designs belonging to BAGAGES DU MONDE, or for which it holds rights from a third party, is strictly prohibited without its prior written consent.